Hourly Rentals & All other types of bookings

Deposits: Minimum 50% (non-refundable) deposit is due when the booking is made.
Full payment is due by the date of the event. This payment will be charged to the credit card on file unless alternate arrangements are made.

Additional Damage Security Deposits of $500 or more may be charged on certain types of trips or certain types of vehicles. Refunds will be processed within 48 business hours of trip completion if no damage or cleanup charges were incurred.

If payment is made by check the check must arrive at our office a minimum of 10 days before the booking date. We do not accept personal checks, company checks only.

Sedan, SUV, Bus or Limo Cancellations & Deposit Refunds: All deposits are non refundable. Once the full amount has been paid, there will not be a refund if you need to cancel. We are not responsible for time or date changes, and there may be a fee to change time and or date. Deposits and lost charges may be used for future limousine or sedan rentals good for up to one year, and credit may also be passed on to another client. If for any reason a driver is late or running behind schedule, we will work to come up with an agreeable accommodation. If the client chooses to cancel the reservation completely, there will not be any refunds given.

Cleanup and Damage Fees: Renter assumes full responsibility for the repair cost of any items damaged inside the vehicle during the term of the rental. Repair cost may vary from $10 to $2000 or more depending on what is damaged.

Typical repair costs are as follows:

  •  Broken Glass: $15 each
  •  Broken Decanter: $75 each
  •  Spills/Stains: $25-$200 or more depending on extent of damage
  •  Rips or burns on upholstery, roof or carpet: $1000+ depending on extent of damage

If someone regurgitates inside the vehicle there is a minimum $300 (maximum $450) clean up fee to cover the extra hours of clean up, professional steam-cleaning of carpets, etc. Severe cases requiring replacement of carpeting or upholstery may run $1000 or more. Please drink responsibly and if someone has drank too much send them home in a taxi instead of taking a chance on damaging the vehicle.

Excessive trash left in the vehicle will result in additional cleanup fees of $100 or more being charged. If you are in a large group such as on a bus please be sure to use the trash bags provided to avoid being charged cleanup fees.

Food such as potato chips, popcorn, etc which can get spilled and ground into the carpet are not recommended. Excessive food such as this spilled in the vehicle will be charged $200 or more due to the resulting need for more intensive carpet cleaning, professional steam cleaning, etc.

No Smoking: All of our vehicles are No Smoking vehicles. Chauffeur at his sole discretion may terminate the trip with no refunds if smoking is occurring inside the vehicle. A minimum $300 cleanup fee will apply if smoking occurs in one of our vehicles. We will be happy to stop and wait for as many smoke breaks as you need.

No Illegal Drugs: No illegal drugs to be carried or used in the vehicle at anytime. Chauffeur at his sole discretion may terminate the trip with no refunds if illegal activity is occurring inside the vehicle.

No Underage Drinking: No underage drinking or underage possession of alcohol in the vehicle at anytime. Chauffeur at his sole discretion may terminate the trip with no refunds if underage drinking is occurring inside the vehicle.

Lost Items: Renter assumes sole responsibility for any and all lost, stolen or missing personal items during the term of the rental. Please be sure to gather all your belongings when you exit the vehicle at the end of the rental. Our phone number for lost and found is 512-766-5950.

Overtime: Be sure to reserve the vehicle for as long as you think you will need it. If you need to extend your rental we will be happy to do so as long as there is still availability, however availability of additional hours at the last minute beyond those reserved can not be guaranteed as someone else may have already booked the vehicle right after your scheduled rental time is complete.

Undertime: If you complete the trip in less time than reserved, there will be no refund. The amount of time in which the vehicle was reserved for is how much the bill will be for.

Emergency Vehicle Substitution: In the unlikely event that a last minute mechanical breakdown or accident puts a vehicle temporarily out of service Lone Star State Limos reserves the right to substitute an alternate vehicle (or vehicles) from our fleet or from our affiliates’ fleet. Alternate vehicle (or vehicles) may possibly be different in size, color or description than originally booked vehicle depending on availability. No refunds or discounts will be given if an alternate vehicle is provided at the agreed upon pickup time.

Lone Star State Limos Cancellation Policy

Our policies are straight forward and we stand behind all services we offer. If you must cancel a reservation please give us time to process the cancellation. We are flexible and happy to work with you and your company if you need to change departure or arrival times as long as these changes are made within a timely manner. This policy is subject to change.

Notice of Privacy

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect: 

This notice applies to all information collected or submitted on the Lone Star State Limos website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Email address
Phone number
Credit/Debit Card Information (etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with
outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and
it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to
opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical,
electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children’s Privacy: 
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information 
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us 
Should you have other questions or concerns about these privacy policies,
please call us at 512-766-5950 or send us an email at info@lonestarstatelimos.com